MacBook Air (original): "MSI package" error message when installing DVD or CD...
The error message "Setup was unable to find the msi package or patch..." may be generated when attempting to install DVD or CD Sharing for Microsoft Vista 64.
View ArticleNetboot/Netinstall: MacBook Air can use USB Ethernet Adapter for Netboot or...
A MacBook Air may connect to a Netboot or Netinstall server using an Apple USB Ethernet Adapter.
View ArticleMac OS X v10.5: Using a Multi-Touch trackpad to adjust icon sizes in the...
On a portable Mac that has a Multi-Touch trackpad and Mac OS X v10.5.6 or later, you can use two-finger pinch open and close gestures to adjust icon sizes in a Finder window, on your desktop, or in a...
View ArticleMacBook and MacBook Air: iPod won't mount when connected via a USB hub
Your MacBook (Late 2007) or MacBook Air may not detect some iPod devices if there are a lot of USB devices connected via an external hub.
View ArticleMac is unresponsive on startup after installing Thunderbolt Software Update 1.2
You may notice your Mac becomes unresponsive on startup after installing Thunderbolt Software Update 1.2.
View ArticleMacBook Air: Applying the MacBook Air EFI Firmware Update 1.0 resets PRAM
Applying the MacBook Air EFI Firmware Update 1.0 may reset the Parameter RAM (PRAM), a small area of non-volatile RAM (NVRAM) in your MacBook Air. PRAM allows your MacBook Air to remember your...
View ArticleMacBook Air: How long should it take to boot to CD and perform an install...
The MacBook Air provides several options for booting to the DVDs supplied with your computer. This article provides general estimates of how much time typical installation and utility operations should...
View ArticleMacBook Air: Unexpected fan behavior
A small number of MacBook Air computers may have a fan that continuously runs at high speed after you power on. The condition occurs each time the computer is powered on.
View ArticleApple Hardware Test: About the availability of Arabic
Learn more about the availability of Arabic in Apple Hardware Test.
View ArticleMac OS X v10.6.7: iTunes becomes unresponsive on MacBook Air (13-inch, Late...
You may notice that after installing the Mac OS X v10.6.7 update on your MacBook Air (13-inch, Late 2010), when you open iTunes your computer may become unresponsive. In other situations, your computer...
View ArticleMacBook Air: Running Parallels may cause a kernel panic
If you are running Parallels on your MacBook Air, you may experience kernel panics or find that your computer freezes.
View ArticleMacBook Air (Late 2008): Microsoft Windows hosts may not appear in Shared Disk
After installing DVD or CD Sharing Setup on a Microsoft Windows computer using the Mac OS X Install DVD that came with the MacBook Air (Late 2008), the Windows computer may not appear in the Shared...
View ArticleBoot Camp 2.0: MacBook, MacBook Pro, or MacBook Air - Keyboard backlight...
In Microsoft Windows XP, if the keyboard backlight of your MacBook, MacBook Pro, or MacBook Air computer is on, it may remain on even when the computer or display is in sleep mode while the computer is...
View ArticleMacBook Air: Plugging in a USB device causes MacBook Air to shut down
Your MacBook Air may shut down when a USB device is plugged in if the device is defective or the USB port has shorted out. Your MacBook Air shuts down to protect itself if there is an 'over-current' on...
View ArticleAbout EFI firmware updates
Learn how to identify if your Intel-based Macintosh computer needs an EFI firmware update and how to apply EFI firmware updates to Intel-based Macintosh computers.
View ArticleMacBook Air (Late 2008 and Mid 2009) with Solid State Drive: File location...
After formatting the Boot Camp partition and copying Microsoft Windows XP files from the DVD to the Solid State Drive (SSD) on a MacBook Air (Mid 2009) or MacBook Air (Late 2008) computer, an...
View ArticleMagic Trackpad: Avoiding unintentional clicks
Learn what to do if your supported Mac portable trackpad or Magic Trackpad unexpectedly appears to select (or drag across) a given area on the display after you install Magic Trackpad and Multi-Touch...
View ArticleIntel-based Apple Notebooks: About lithium-ion and lithium polymer batteries
Learn about lithium polymer batteries and how they fall under the category of lithium-ion batteries.
View ArticleMacBook Air (Original), MacBook Air (Late 2008), and MacBook Air (Mid 2009):...
Some third-party audio products, such as headphones, may not plug into the MacBook Air headphone jack because part of the connector does not fit within the port hatch. In some instances, it may appear...
View ArticleBoot Camp: Use DVD or USB storage to install Boot Camp drivers
The Boot Camp Assistant can burn Boot Camp software (drivers) to a DVD or copy it to a USB storage device, such as a flash drive or hard drive. These are the only media you can use to install Boot Camp...
View ArticlePortables: Adjusting the keyboard backlight
Many portable computers feature a backlit keyboard. Learn how to change your System Preferences to experience different keyboard backlight behaviors If your portable supports this feature.
View ArticleMacBook Air (Late 2010): Troubleshooting slow startup or wake from standby
Learn how to troubleshoot your MacBook Air (Late 2010) if it seems to take longer than usual to start up or if it seems slow to wake from sleep or standby.
View ArticleApple Portables: How to determine that your portable has a Multi-Touch trackpad
Many Apple portable computers have Multi-Touch trackpads that use gestures to perform tasks such as zooming, rotating images, and even switching applications. These gestures may involve two, three, or...
View ArticleSoftware License Agreement for Firmware Restoration CD 1.4
Your rights to use this update are subject to the terms of the software license agreement that follows and accompanies the update. Please read through this document and scroll down. At the bottom is an...
View ArticleAbout MacBook Air Bluetooth Firmware Update 1.0
This update is recommended for all MacBook Air computers.
View ArticleMacBook Air (Mid 2009, Late 2008, or Original): Reinstalling applications,...
Learn how to reinstall the applications that came with your MacBook Air, reset your account password, and use Disk Utility with a MacBook Air SuperDrive.
View ArticleAbout the Multi-Touch Trackpad update 1.1 for Windows XP and Vista
This update improves reliability while running Microsoft Windows XP and Windows Vista on a Mac computer using Boot Camp.
View ArticleMacBook Air: Optimizing AirPort performance while using Bluetooth
When connected to a wireless network using AirPort and using multiple Bluetooth devices, your AirPort may have a slightly slower transfer rate.
View ArticleBoot Camp: Difficulty using Multi-Touch trackpad in Windows
If you are using Microsoft Windows Vista or XP on your MacBook, MacBook Pro, or MacBook Air with a Multi-Touch trackpad, you may have difficulty using the trackpad to select or drag items on the...
View ArticleIntel-based Macs: Forcing a Universal application to run with Rosetta
Mac OS X applications that can run natively on both Intel processor- and PowerPC processor-based Macs are called Universal applications. Even if you don't have a Universal version of an application,...
View ArticleAbout Performance Update 1.0
This update addresses intermittent hard drive related pauses reported by a small number of customers. Learn how to apply the Performance Update 1.0 to an Intel-based Macintosh computer.
View ArticleMacBook and MacBook Pro (Late 2008) and later: What to do if migration is...
If your migration to a MacBook (13-inch, Aluminum, Late 2008) or MacBook Pro (15-inch, Late 2008) is not successful and you encounter one of the symptoms below, refer to the recommendation below....
View ArticleMacBook Air and MacBook Pro: Solid State Drive (SSD) media capacity
Learn about the total capacities of the Solid State Drives (SSD) used with MacBook Air and MacBook Pro.
View ArticleMacBook Air (Late 2008 and Mid 2009): How to 'Erase and Install' using Remote...
Use this procedure to restore the original factory settings and the software that originally came with your computer. You will use the DVDs that shipped with your computer and another computer on your...
View ArticleIntel-based Mac: Startup issues after using unsupported version of Windows...
An Intel-based Mac may not be able to start up after attempting to install an unsupported version of Microsoft Windows XP via Boot Camp. In this situation, your Intel-based Mac may not be able to start...
View ArticleIntel-based Mac: Some migrated applications may need to be updated
After using Migration Assistant or Setup Assistant to migrate applications from a PowerPC-based Mac to an Intel-based Mac, some of the migrated applications may not launch or function correctly.
View ArticleIntel-based Apple Portables: Troubleshooting unresponsive trackpad issues
If you find that the trackpad on your Intel-based Apple portable becomes unresponsive while connected to the AC power adapter, try the following steps to resolve the issue.
View ArticleBoot Camp: Difficulty using right click with Multi-Touch trackpad in Windows
If you are using Microsoft Windows Vista or XP on your MacBook, MacBook Pro, or MacBook Air with a Multi-Touch trackpad, you may be unable to use the right-click feature even when enabled in Boot Camp...
View ArticleApple Cinema Display (30-inch DVI) has 1280 x 800 as the maximum available...
When you connect an Apple Cinema Display (30-inch DVI) to one of the products noted below, you may find that the highest available resolution is 1280 x 800, even though the optimum resolution for the...
View ArticleAbout EFI firmware updates
Learn how to identify if your Intel-based Macintosh computer needs an EFI firmware update and how to apply EFI firmware updates to Intel-based Macintosh computers.
View ArticleAbout the SMC Firmware Updates
SMC Firmware Updates refer to the System Management Controller (SMC) firmware update for Intel-based computers. The SMC is a micro-controller on the logic board that controls the power functions for...
View ArticleMacBook Air (Original), MacBook Air (Late 2008), MacBook Air (Mid 2009):...
This article describes the the external ports on the MacBook Air family of products. On the MacBook Air (Original), the headphone jack, USB 2.0 and Micro-DVI ports are located on the right side of the...
View ArticleIntel-based Mac: Startup sequence and error codes, symbols
The following is an overview of the startup sequence, error conditions, and behaviors for all Intel-based Macintosh systems. Note that some newer Macintosh models only use tones to indicate error...
View ArticleMacBook Air and MacBook Pro (Early 2008): Useful keyboard and trackpad tips...
Use the trackpad to move the pointer and to scroll, tap, double-tap, and drag. How far the pointer moves onscreen is affected by how quickly you move your finger across the trackpad. To move the...
View ArticleMigration Assistant tips and tricks
All Mac computers running Mac OS X v10.4.11 Tiger, Mac OS X v10.5 Leopard, or Mac OS X v10.6 Snow Leopard can perform a system migration over the network. This gives you more choices and flexibility in...
View ArticleStartup Manager: How to select a startup volume
The Startup Manager allows you to choose the startup volume available to your Mac.
View ArticleMacBook Air (Late 2010): Installing Windows 7 drivers
Learn how to install Windows 7 drivers on your MacBook Air (11-inch, Late 2010) or MacBook Air (13-inch, Late 2010) computer.
View ArticleIntel-Based Apple Portables: Troubleshooting a computer that will not power on
There are some simple troubleshooting steps you should try if your MacBook, MacBook Air or MacBook Pro won't turn on. Use these steps if: Your Apple notebook's display has no picture after you turn it...
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